Personal data protection and processing policy

in accordance with Colombian Law 1581 of 2012 and Regulatory Decree 1377 of 2013, constitutes the general framework for the protection of personal data in Colombia; undertakes to ensure and adopt measures for the security of information through international best practices, in attention to the confidentiality, integrity and availability of personal data provided.

We only use your personal information (name or company name, address, address, email and telephone number of the person in charge) for the purchase, sale or confirmation of the reservations you request. The personal information you enter on our website is available in a secure system and is not available to the public.

Dorado Experiences declares that it has a firm commitment to the protection, security and privacy of users. The personal information that Dorado Experiences collects about its customers is used for the purpose of contacting you if necessary. Dorado Experiences does not collect personal information about its customers for purposes other than those stated, nor does it sell, trade or rent personal information to any organization.

This policy is addressed to the personal data corresponding to customers, passengers, suppliers, tour operators, travel agencies and collaborators, provided by them, using their freedom, voluntarily.

The information collected and stored includes basic data entered through registration forms, contact or other similar; such as, for example, name, ID, passport, gender, age, phone number, email address, country of residence, among others, data collected through the various channels that the company manages, necessary for the provision of tourism services Dorado Experiences. In any case, users will be able to see which are essential for the correct provision of the service and which will be of an accessory nature before sending their personal data. The user is solely responsible for the truthfulness and accuracy of the data provided. Only users over 18 years of age and/or those with sufficient legal capacity will be able to be users. Likewise, the user will be solely responsible for the data provided by third parties, as well as to ensure that they have been informed of this Privacy Policy and have obtained their express consent.

Dorado Experienes will use the personal data provided by users for the following purposes:

CUSTOMERS AND SERVICE USERS:

  • Contact with the client (travel agencies, companies and individuals) during the provision of the contracted services and products.
  • Facilitate coordination with suppliers, hotels, airlines, medical assistance cards and travel agencies.
  • To comply with the objective of providing the contracted tourism services and products.
  • To provide customers with information related to the nature of the service and/or provisions that must be known and complied with during the service.
  • To respond to doubts, queries and requests.
  • Substantiate tax exemptions before tax authorities, through the information of Passport, DNI, or other requested document, among others.
  • Analyze and identify the expectations and preferences of travel agencies to acquire services.

EMPLOYEES AND OFFICERS:

  • The company will request personal information from its employees and officers to comply with current labor regulatory requirements and/or the development of projects related to Human Resources and Human Talent Management such as personnel selection, personnel assistance, payroll registration, payment of commissions, among others.
  • Security in the facilities through video surveillance.
  • Comply with the policy and procedures of the Policy for the Prevention of Money Laundering and Terrorist Financing.

SUPPLIERS AND OPERATORS OF TOURIST SERVICES:

  • To manage payments and deposits of contracted services.
  • For contact and management on the provision of contracted services.

Security in the facilities through video surveillance.

Authorization: In order for DORADO EXPERIENCES to carry out any action of personal data processing, the prior and informed authorization of the holder is required, which must be obtained by any means that may be subject to subsequent consultation. These mechanisms may be predetermined through technical means that facilitate the holder's automated manifestation or may be in writing or orally.

  • Guarantee to the Data Subject, at all times, the full and effective exercise of the right of habeas data.
  • Request and keep, under the conditions set forth in the Law, a copy of the respective authorization granted by the Holder.
  • Duly inform the Data Subject about the purpose of the collection and the rights has by virtue of the authorization granted.
  • To take measures aimed at keeping the information under security conditions to prevent its adulteration, loss, consultation, use or unauthorized or fraudulent access.
  • Take steps to ensure that the information provided is truthful, complete, accurate, current, verifiable and understandable.
  • To update the information, communicating in a timely manner to the data processor, all the news regarding the data previously provided and to adopt the other necessary measures so that the information provided to the data processor is kept up to date.
  • Rectify the information when it is incorrect and make the necessary correction.
  • To process inquiries and claims formulated under the terms set forth in the law.
  • Inform upon request of the Data Subject about the use given to their data.
  • Inform the National Authority for the Protection of Personal Data when there are violations to the security policies and there are risks in the administration of the information of the owners.
  • Comply with the instructions and requirements issued by the National Authority for the Protection of Personal Data.

With respect to the personal data you provide us, they are recorded in the banks provided for this purpose, and at any time you may exercise your rights of access, rectification, cancellation or opposition that, where appropriate, correspond to you under the law. Annex Decree 1377 of 2013. (link).

As RESPONSIBLE, DORADO EXPERIENCES proceeds to issue the present policy of treatment of personal data, which is made known to the public so that they may know the way DORADO EXPERIENCES treats the information. It is of obligatory compliance by DORADO EXPERIENCES, its administrators, workers, contractors and third parties with whom DORADO EXPERIENCES establishes relations of any kind.

This site contains links to other Web sites. Dorado Experiences is not responsible for the privacy practices or the content of such other sites. Customers and/or visitors should consult the privacy policy statements of those sites for their content. It is the user's responsibility to ensure the privacy and confidentiality of this information.

Security
Our site uses physical, administrative and technical measures to maintain the security, confidentiality and integrity of data under our control and to protect against the loss, misuse or alteration of such data. For example, if you visit our site using Netscape Navigator or Microsoft Internet Explorer 5.0 or higher, Secure Socket Layer (SSL) technology protects information using server authentication and data encryption to ensure that data is secure, protected and accessible only by Mega Travel and its corporate users. In addition, Mega Travel uses protected server areas and advanced firewall technology to minimize the risk of security breaches affecting personally identifiable information voluntarily provided on the site. Finally, Mega Travel provides unique user names and passwords that must be entered each time a corporate customer or Mega Travel employee with a professional need to access information logs into a Mega Travel product through this site. These safeguards help prevent unauthorized access, maintain accuracy of information, and ensure proper use of all data. Although we make every effort to protect your personal information, no data transmission over the Internet can be considered completely secure and therefore we cannot guarantee the security of any information sent to us. The user submits information through this site at his own risk.

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Dorado Experiences “Cuando el mito se convierte en Leyenda”

Our name wishes to express through the image the history of the legend of El Dorado and to transmit the qualities that represent us through the history of a myth that, with time, when the Muisca raft was found in the Guatavita Lagoon, became a legend. Currently the raft is in the Gold Museum of Bogota.

On the other hand, the spiral has a very important meaning in the Muisca mythology, it signifies the creation, which unwinds and gives origin to the mountain, thus arriving to the sky and the sun.

As DMC in Colombia, we are born with the desire to show the world the tourist attractions of the country designing a trip with meaning, looking for a responsible tourist and with the purpose that each person who visits us manages to collaborate with the local economy, impacting the environment in the best way, leaving a mark in each of the territories visited. For these reasons we would like to be your receptive in Colombia

We have a team with over 15 years of experience in inbound tourism Receptive which has the ability to understand what the tourist is really looking for and create a trip experience, enjoying every moment in our country, soaking in the culture, folklore, joy, kindness and beautiful landscapes that characterize us.

History of the Legend:  The Muiscas bathed and adorned in gold their children who would become adults. They put them on a raft that they pushed to the center of the lagoon as an offering. This legend became very famous and for this reason many explorers visited the Muisca territories in search of gold pieces or the Golden city that would exist somewhere, exploiting and excavating in search of wealth, but damaging the ecosystems.

Mission

To create meaningful travel experiences in Colombia through a team committed to the environment, communities and the local economy. Respecting our traditions, our ecosystems and capabilities, with an excellent level of service.

Vision

To be the DMC in Colombia that covers all the needs of the tourist, from a traditional regional tour, to a private flight that takes the tourist to visit the most mysterious and charming places of the Colombian territory. To generate loyalty with our customers and compliance with our suppliers.

Our values
  • We love what we do
  • Experience and professionalism in our services
  • Cordiality and honesty in our attention
  • Listening, attending and solving needs
  • Kindness and communication with our clients